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Sofema Online (SOL) www.sofemaonline.com looks at the difference between Functional and Dysfunctional Conflict.
Introduction
Effective treatment of conflict in the workplace promotes harmony and helps to maintain an efficient business process. However, It is a reality that both functional and dysfunctional types of conflict may occur in any workplace.
The challenge is to deal with it in an effective way using an appropriate level of empathy and understanding (With genuine sincerity).
Understanding the Nature of Conflict (Functional & Dysfunctional Conflict)